There is only one black cap for the round open end that attaches to the mainframe. I think there should be two. Also, this end of the roller bar is alot smaller than the opening in the mainframe that it attaches to. Should there be washers filling in the space?
As far as I can see from the sample we have here there should be no gap any where on the unit nor are there washers filling gaps. Please contact customer service for an exchange at (877) 989-6321, 7AM-7PM MST, M-F.
Is there a video or booklet to tell you how you are supposed to do the exercises? I see where the DVD's are not related to the multi flex system so I wondered if there are instructions and excerises to follow?
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